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Frequently Asked Questions

How can I contact Dream World Design?

1-800-955-1322 Toll Free during business hours. Mountain Standard Time.
email:  service@dreamworlddesign.com
fax: 801-294-6490

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

Your order will be submitted to our ordering department.  If the item is in stock it will ship within 2-3 Business Days.  If the item must be manufactured, it will ship within 10-15 Business Days.

How are products delivered to me?

Your order will be shipped via UPS ground or USPS. Contact us at 1-800-955-1322 for expedited shipment information.

What is your refund or exchange policy?

All items are inspected before leaving our factory. If any merchandise is returned for factory defects or workmanship, you must first obtain a Return Authorization Number.  Any items returned without an authorization number will be refused or discarded.  Any credit issued for merchandise returned for reasons other than factory defects or workmanship will be credited to your original method of payment less 25% restocking fee and shipping and handling charges.  We do not reimburse for return postage.  Merchandise which has been laundered will not be accepted for return or replacement for any other reason other than defects in manufacturing.  Dream World Design reserves the right to determine whether or not the merchandise is refundable due to factory defects or workmanship. Note: Custom Orders are Non-returnable.

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