Frequently Asked Question
How can I contact WoodWorks Home Furnishings?
You can call us at 305-235-5911 or e-mail us at woodworksstore@aol.com.
How do I know my transaction will be safe?
Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.
How are customer returns handled?
Customer satisfaction is top priority at WoodWorks. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 10 days of delivery. Returned items must be in new and unused condition. Custom orders are non-returnable. All returns are subject to actual round trip shipping and delivery charges. In the case where a “Free Shipping” item is purchased, the return will be subject to the actual cost of shipping associated with the order. Returns due to an item not fitting into your home or room are subject to the policy listed here.
How are deliveries handled?
Our delivery service is comprehensive and designed to provide our customers with a level of service beyond that of most furniture retailers. Unless marked otherwise or notified via email/phone prior to shipment, delivery will include in home delivery and set-up by professional delivery team. With our white glove service you will be contacted prior to delivery to schedule a date and time frame.
How long before I recieve my order?
Please allow 2 to 8 weeks for delivery depending on the item you ordered. You will be notified by email your specific item will take.
How are cancellations handled?
Orders may be canceled at anytime. Cancellation requests received after shipment of an order are subject to the full return policy. Exceptions include custom orders. Custom orders may be canceled for a full return only up to 10 days after the order date. Cancellation requests MUST be done over the phone with a live customer service rep. Email cancellation requests and phone message cancelation requests are not accepted.
How is shipping damaged handled?
Our staff is available to help if your order arrives damaged. Our comprehensive delivery service is specifically designed to reduce the rate of shipping damage. In the event of damage upon arrival please notify WoodWorks. Damaged items upon arrival must be noted on your delivery receipt and brought to the attention of WoodWorks immediately. Damage not noted on your delivery receipt must be reported to WoodWorks within 5 days of receipt for consideration. If damage is not noted on your delivery receipt Pictures will be required. If there are partial damages or shortages, accept the good items and list damages/shortages on your delivery receipt; we will send free replacement parts to correct the problem or replace the whole item at our discretion. If a replacement is declined and you would rather cancel your order you will be subject to the normal cancellation/return policy. WoodWorks reserves the right to repair or replace furniture that is damaged on arrival. We are not responsible for any shipping damage not reported within 5 days of arrival. Damage that is properly noted on the delivery receipt will be taken care of at no cost to the customer. We pride ourselves in fair and just treatment of our customers in the event of shipping damage.
