We make pieces that last, and if they don’t, we want to know about it. Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us for up to 30 days after the purchase date. We do not want you to have anything from The Living Farm that is not completely satisfactory. Our guarantee is a handshake – a promise that we’ll be fair to each other.
Prior to use, please make every effort to inspect items for fit, color, missing pieces or damage. If an item arrives damaged, email us at info at thelivingfarm.org right away. We will make it right!
Items must be returned within 30 days in original condition to receive a refund or exchange. Original condition means the item is not washed, worn (aside from trying it on), damaged or altered and returned in it’s original packaging where possible. Any item not meeting the timeframe or condition of this policy will be returned at the customer’s expense.
If the item is received and meets our return policy timeframe and condition guidelines, the refund will reconcile to the original method of payment. A $11.00 (may vary for out of the US shipments) shipping fee will apply to returns for refund. This fee covers return shipping from you to us. Original shipping cost will not be refunded unless there was an error on the Living Farm’s part.
To help protect our customers and make sure every return or exchange is dealt with fairly, we may either require a receipt or decline a return or exchange in certain situations, including:
• Items with a missing label or an item that has been defaced
• On rare occasions, based on the nature of prior transactions
• Items that have been soiled or contaminated, until they have been cleaned
• Items lost or damaged due to fire, flood or natural disaster
Returns or Exchanges in Two Easy Steps
Email your receipt to email@example.com, introducing yourself, the reason for the return/exchange, and whether you would like an exchange or to return the product.
Package your product and mail it to the address below -
The Living Farm LLC
39776 Green Tractor RD.
Paonia, CO, 81428
Please note: for all returns your refund will be reduced by $11.00 for shipping and handling costs.