Frequently Asked Questions

How can I contact The Dugout Baseball Store?

You can call us at 888-445-3645 or email us at support@thedugoutbaseballstore.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

You will be e-mailed an order receipt. Orders generally take 1-3 business days (for standard shipping) to leave the warehouse unless otherwise stated on the individual product page.

How are products delivered to me?

UPS will be used to deliver your order. If your order is being delivered by another carrier, you will be notified of this via e-mail.

What is your refund or exchange policy?

Our Refund/Exchange Policy can be viewed here.