Customer Service

Privacy

Midwest Super Cub is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to Support@midwestsupercub.net with "Unsubscribe Me" as the subject line. Midwest Super Cub does not sell, trade or rent your personal information to others.

 

All transactions made on the MidwestSuperCub.net(and associated online store) website are fulfilled through Midwest Super Cub.

Payment

Currently, we accept payment via Mastercard, Visa, and Discover credit or debit cards. We also take mail orders with money orders and personal checks and PayPal. In the case of personal checks, we will hold the order until the check clears(5-10 days)

Credit/Debit Card Transactions

When an order is submitted, the credit/debit card is authorizated for the purchase amount. Cards are charged at the time the order is shipped. Order invoices and credit/debit card payments will show a charge from Midwest Super Cub in Welton, IA.

Debit Card Transactions

Some debit card transactions will appear as if the card has been charged when we pre-authorize at order submission. This is because the issuing bank must guarantee the funds and thus removes them from the cardholder’s account, so they can not be subsequently withdrawn. Some banks will then show a subsequent “actual charge” separate from the pre-authorization, making it appear as if there are two charges to the account until the bank returns the pre-authorization amount to the account. If it appears that your card has been charged twice, please wait a few business days for the bank to return the pre-authorization amount. If after a few days it still appears that you have been double charged, please contact your bank. We have no influence over how your bank handles debit transactions and the policies vary bank to bank.

Mail Order Transactions

MidwestSuperCub.net ships via USPS and there is an additional charge of $5.00 if you wish to have it shipped FED Ex or UPS.

Fax Orders

If you would like to fax in an order, our fax number is 563-659-5361. Along with the brand, part numbers and quantities, please include your email address, your shipping address, your TELEPHONE NUMBER.

Pricing

Prices on the Midwest Super Cub website are in effect at the time of order placement and, excluding errors or omissions, will not change during order processing. All prices are subject to change without notice.

Sales Tax

Iowa residents are subject to sales tax of 7%. If you are in Iowa and tax exempt, please add a note with your order. We will require a "Tax Resale or Tax Exemption Certificate" on file to ship an order without sales tax.

Mistakes

If we make an error in shipping you the parts you ordered, we will correct it at no additional cost to you.

Damage in Shipping

If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with UPS,USPS, or FedEx on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. Midwest Super Cub will re-enter a replacement order for you which will be charged to the carrier.

Defects in Manufacture

If you believe a part you received has a manufacturer defect, please Contact Us immediately. If we can verify a defect does exist we will replace the part at no additional cost to you. Note that neither Midwest Super Cub nor the manufacturer may be held responsible for a customer's misuse of merchandise.

Part Availability and Fulfillment

Most orders ship from our inventory within one business day. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. Parts on customer orders that are not in our stock are ordered from our suppliers every weekday morning, holidays excepted. It usually takes 1-5 business days to get the parts into our stock, allowing us to fill and ship your order. Parts that are not in stock at our suppliers (the Original Equipment Manufacturer or their regional distributor) will take longer to obtain and these delays are not within Midwest Super Cub's control.

Returns

If you need to return a part, please call 563-659-5276 and explain what it is you are returning and why. You have 30 days from the date you receive your order to return the part to us for a refund. Once Midwest Super Cub receives and processes your return, we will apply a refund(less the shipping charges on your invoice) to the credit card used to pay for the order. Midwest Super Cub does charge a 20% restocking fee. The customer is responsible for the return shipping costs. All returned parts must be in new, un-used, un-installed and re-saleable condition. Please allow 7-10 days for processing returns.

In order to enable efficient and timely processing of returns, all returns should have your contact information and the reason for return.

Shipping
Expedited Service

The shipping service level is your choice. Though we ship most orders within one business day, we do not guarantee all parts will be in stock for those who choose expedited shipping. Part availability is totally independent of the shipping service level choice. If all parts are in stock, expedited orders submitted before 11:00 p.m. Central Time on a weekday should ship that day, Midwest Super Cub and UPS/FedEx holidays excepted. It is best to call in your expedited orders to guarentee shipment 563-659-5276. We will verify items are in stock and shipment can occur.

Partial Shipments

By default, Midwest Super Cub holds orders until we can ship them complete. Customers may request a partial shipment of their order by entering a note when submitting the order, by sending us an email via our Contact Us form or by calling Midwest Super Cub Customer Service at 563-659-5276. There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.

Other

All orders choosing an “air” shipping service level will be reviewed for eligibility and will be charged accordingly.

Disclaimers

Warranty Disclaimer

Midwest Super Cub disclaims all implied warranties of merchantability or fitness for a particular purpose.

Midwest Super Cub shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration contain your contact information and a copy of the original invoice.

Web Content Correctness

The information provided on MidwestSuperCub.net(and associated store) is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and Midwest Super Cub can not guarantee their correctness. It is the user's responsibility to determine a part's correctness for a particular application.

Unless otherwise specified, parts indicated for the RIGHT or LEFT side of a machine are to be interpreted as if you are sitting in the driver's seat facing the front of the machine or standing behind the machine handle facing the front of the machine.