Frequently Asked Questions

How can I contact Black Moose Chimney And Stove LLC?

You can call us at (888) 610-8994 or e-mail us at info@blackmoosechimney.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

After you have placed your order please allow one business day to process and ship your merchandise. 

How are products delivered to me?

We try to ship UPS or FedEx whenever possible, but larger items such as appliances will have to ship common carrier.  We strongly recommend you contact the carrier company to arrange for a lift gate service for larger items. 

What is your refund or exchange policy?

If you are not satisfied with your item please contact us within 30 days to arrange a no hassle return. 

Who/Where is Black Moose Chimney and Stove?

Black Moose Chimney is located in Southern NH in the beautiful Monadnock region.  We provide premium chimney sweeping, installations, and pellet stove repairs for affordable prices.  We sell Napoleon, Flame, and Englander products and parts.  We have recently added Blaze King to our line.  Be sure to check them out!