Customer Service

Privacy

Black Moose Chimney And Stove LLC is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to info@blackmoosechimney.com with "Unsubscribe Me" as the subject line. Black Moose Chimney And Stove LLC does not sell, trade or rent your personal information to others.

Shipping

You can view an estimate of shipping costs by viewing your cart. Orders over $200 ship for free.  However, final shipping costs will be displayed on the Invoice you see before confirming your order.  Certain larger items such as appliances will ship by freight truck.  We strongly recommend you contact the shipping company quickly to arrange a lift gate service if you are unable to unload a pallet on your own.  We will try to help in any way we can. 

Returns

If you are not satisfied with your product contact us within 30 days to arrange a hassle free return.