Customer Service Stuff

 

Privacy

 

Dixie Midnight is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to dixiemidnight@hotmail.com with "Unsubscribe Me" as the subject line. Dixie Midnight does not sell, trade or rent your personal information to others.

Shipping

 

Shipping for new orders ANYwhere within the United States of America is absolutely, totally, and completely free. No matter how many No-Sweats you order, nor how many times you order, shipping is still FREE, and will remain so in the foreseeable future.

Shipments OUTSIDE of the United States are subject to shipping charges.  Those charges should be showing up in the Shopping Cart for you.

Returns

Dixie Midnight offers the following Returns Policy:

If you'd like to return your Dixie Midnight No-Sweat vent pad within 30 days of your purchase from Dixie Midnight, (for ANY reason) and you haven't trimmed or cut your No-Sweat, and it's been properly cleaned of all hair, dirt, grunge and is in as-new condition, just call us on the Toll-Free line at 1-888-287-6716 and you'll get a cheerful, no-nonsense refund! 

If your No-Sweat is returned within the 30-day period and it's dirty, we reserve the right to refuse the refund, or to charge a cleaning/restocking charge commensurate with the effort involved to clean the return to as-new condition.

If you've cut or trimmed your No-Sweat vent pad, the 30-day Return Policy does NOT apply.  No 30-day returns on cut or trimmed No-Sweat vent pads.

-----------IMPORTANT GUARANTEE STUFF-------------------------

If, for WHATEVER reason, your No-Sweat vent pad fails to keep your saddle pad clean and dry, and/or your horse's back cooler, at ANY time after your purchase, yes, ANY time, call us on the Toll-Free line (1-888-287-6716), send us your old No-Sweat vent pad, and you may have, when we receive your old No-Sweat vent pad, at your option, your purchase price refunded or a brand-new No-Sweat sent to you at no charge. 

Even if you've trimmed it to fit your saddle pad.

Yes, even if it's dirty!