Frequently Asked Questions

How can I contact Crystal Images USA?

You can call us at 866-360-8459 or email us at info@crystalimagesusa.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order? 

Following checkout, you will be prompted to send an email to orders@crystalimagesusa.com. You will also receive an order confirmation email from Crystal Images USA. You can simply reply to the confirmation email. Please include image for production, desired text and any instructions.  How are products delivered to me?

What is your refund or exchange policy?

We take extreme care to ensure that your order is processed according to your specifications, using the image/text and instructions provided. In the event that we fail to process your order, we it replace the order with no additional cost to you. Otherwise, all sales are final.