Frequently Asked Questions

How can I contact BLT System?

You can call us at (763) 241-5436 or email us at support@bltsystem.com.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

After you submit your order for lab testing you will receive an email with your lab requisition (lab order) and your instructions for lab testing within 24 hours (often much less than 24 hours).  You will then need to go to a LabCorp patient service center to provide your blood samples.  Instructions for finding the nearest LabCorp facility will be in the instructions provided by email.  After you've provided your blood samples it can take up to a week before your lab results become available . . . depending on the type of testing being done.  As soon as they are completed your lab results will automatically be sent to the email address you entered on the checkout page for where the results should be delivered to.

How are products delivered to me?

All lab requisitions, lab instructions, and lab results will be delivered by email via our secure and HIPAA compliant email service provider.  All your information remains secure and private during the entire process.

What is your refund or exchange policy?

If you order and pay for lab testing that is not completed . . . you can submit a request for a refund of the non-completed lab testing by email to support@bltsystem.com .

Can this lab testing be billed to my health insurance?

We do NOT do any billing to your health insurance for the lab testing you order.  When you pay for the lab testing through the BLT System you will always be paying out of pocket.  Many people will use a credit card connected to their Heathcare Savings Account (HSA) or to some type of Medical Spending Account.  You will receive a receipt or invoice by email showing that you've paid for this lab testing.  Some people will submit the cost of the lab testing to their own health insurance to have what they paid out of pocket subtract from their deductible, or to see if their insurance will cover some or all of this lower cost lab testing.

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