Call Center Industry

SKU: $799.00
A Comparative Operating Cost Analysis for U.S. Call Centers
This BizCosts report documents all major geographically-variable operating costs scaled to a representative call center in a series of 40 U.S. and Canadian locations. The surveyed cities include current centers of call center industry concentration as well as new and emerging cities. Comparative costs are useful to third-party contact center operators as well as companies establishing in-house toll-free customer service center operations. City-to-city cost differentials are current for the 2014/2015 period.

Price: $799

Listed Below Are the Cities Included in the Call Center BizCosts Analysis:
  • Phoenix, AZ
  • Vancouver, BC
  • Los Angeles/Long Beach, CA
  • San Francisco, CA
  • Denver/Boulder, CO
  • Hartford, CT
  • Stamford, CT
  • Washington, DC
  • Wilmington, DE
  • Miami, FL
  • Tampa/St. Petersburg, FL
  • Atlanta, GA
  • Des Moines, IA
  • Chicago, IL
  • Indianapolis, IN
  • Louisville, KY
  • Baltimore, MD
  • Boston, MA
  • Minneapolis/St. Paul, MN
  • Kansas City, MO
  • St. Louis, MO
  • Charlotte, NC
  • Newark/Northern, NJ
  • Cherry Hill/Southern, NJ
  • Las Vegas, NV
  • New York, NY
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Toronto, ONT
  • Portland, OR
  • Philadelphia, PA
  • Pittsburgh, PA
  • Dallas/Ft. Worth, TX
  • Houston, TX
  • San Antonio, TX
  • Salt Lake City, UT
  • Richmond, VA
  • Seattle, WA
  • Milwaukee, WI
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