Customer Service

Privacy

MacLellan Bagpipes is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to maclellanbagpipes@charlotte.twcbc.com with "Unsubscribe Me" as the subject line. MacLellan Bagpipes does not sell, trade or rent your personal information to others.

Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.  

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Returns

Most products, (the exception is chanter reeds, which are not returnable) can be returned within one week for a full refund if you're not completely happy with it. Please Email or call first to discuss the problem. The item must come back undamaged and in the original packaging.