Frequently Asked Questions

How can I contact Aquaworld?

You can call us at 011529988488326 or email us at info@aquaworld.com.mx.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

You'll receive an automated response informing you that we've received your reservation request and you'll then receive, within 12 hours, your reservation confirmation e-mail detailing your activity schedule and reservation numbers.

What is your refund or exchange policy?

• Changes and cancellations are accepted up to 24 hours prior to the departure time of the service.
• Reservations may be rescheduled or canceled without penalty in the event that weather conditions don't allow the service to take place.
• In the event of illness, a doctor's note must be presented to receive a refund or to reschedule without penalty.
• In package arrangements, cancellation of one of the included activities/dives nulls the package price and the remaining services/dives are charged at full price. In some occasions the remaining services may cost more individually than the original package.