Customer Service

Privacy

AMusinGlass is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to Pilisa@AMusinGlass.com with "Unsubscribe Me" as the subject line. AMusinGlass does not sell, trade or rent your personal information to others.

Shipping

Glass is both heavy and fragile, and I want to make sure that your purchase arrives to you in good condition. My shipping charges take into account the cost of shipping materials and other expenses incurred in preparing your art glass item for delivery. In some cases my costs are more than the actual charge to you. I do not make any profit on this and have worked to find a balance on a fair cost to my customer.

All items are shipped through USPS Priority Mail. With the exception of custom orders, I will send your purchase within 1-2 days of payment excluding weekends. If you wish to ship to an alternate address be sure to note that in your order. Packages will be insured for the amount of the purchase price in case of breakage during transit. Orders normally take 2-5 business days, depending on your distance from Arizona. However, weather or the postal service might cause a delay which is out of my control.

Please contact me at Pilisa@AMusinGlass.com for a quote to ship international orders.

Returns

All sales are final.

Payment

We accept Visa, Mastercard, and PayPal. Arizona residents will be charged 10.35% AZ sales tax at the time of purchase.

Custom Orders

There are many steps to making my bowls and plates and the kiln requires 24 to 36 hours for each step. A custom order will take 7 to 10 days to complete and will take shipping time to get to you after that. Allow 2 to 3 weeks of lead time for custom orders. No exceptions can be made on this.

Expedited Orders

Please do not ask me to be able to overnight a custom order at the last minute, since working with glass does not allow for this and I will have to say no to your request. If you want something last minute, please choose something from the shop and I will work with you to ship it as quickly as possible at a mutually agreed upon price.

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