Placing an Order

Multiple Piece Orders: To order multiple amounts of the same item all with a different engraving; enter the total quantity once and during Checkout you will be requested to submit different engraving information for each one. If you would like the same engraving on each one just enter "SAME" in the first field of each subsequent request for that item. A complete separate order will need to be placed when the items ship to a different address.

Payment Options: We accept for OnLine payment American Express, Discover, MasterCard, VISA, or PayPal. We also will accept Money Orders and Personal Checks, however, with this type of payment additional time is required to produce your order while we wait to receive the payment and for it to clear at the bank. If you choose to pay with a personal check we recommend PayPal using the eCheck option to reduce the lead time to 5 days on your order.

Shipping & Delivery: Most orders are produced and ship within 3 business days. We recommend using USPS Priority Mail to ship orders weighing less than 10 lbs. We will ship to P.O. Boxes and APOs. Orders weighing in excess of 10 lbs. would be best if shipped by UPS Ground. All orders are insured and you will be provided with a tracking number when your order ships.

Returns: It is important that when entering your engraving information you are accurate in spelling, capitalization, wording and punctuation. Our lasers use your entry as its command line. You are in effect programming your own item. Your engraving will appear exactly as you have entered it. Having engraved over 100,000 names we do not attempt to assume a spelling is correct or not. Due to our production process-we may never see your entry until it has actually been engraved. We cannot accept returns due to incorrect engraving information that was submitted to us.

We have made every attempt to represent our products accurately through the item descriptions and images. If you have received an item that you believe has inferior quality, please contact us immediately. Our aim is to provide you with products that are keepsakes and heirlooms. That said, we feel that your expectations are high and we strive to meet those expectations. Your satisfaction is guaranteed or we will promptly refund your money.