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Change Catalysts Change Intelligence


Got Change?
Get CQ Certified!
Now available -
VIRTUAL (web-based) & IN-PERSON Options!

Approved for credits
by the ACMP, HRCI, ICF & PMI!


• Build skill using the CQ Assessment - the only tool to diagnose and develop Change Intelligence

• Learn how to build the CQ of leaders you coach, teams you facilitate, and organizations you serve to execute successful, sustainable change

• Receive the CQ Toolkit with dozens of reproducible action planning, coaching, training, and meeting facilitation materials

• Access to the CQ Assessment for your clients/company at discounted rates

• Become a member of the CQ Community of Practice to stay current and dialogue about intelligent best practices, case studies, and research

Contact Us about
CQ Certification!

"The real-life case studies, interactive exercises, individual coaching and group facilitation action plans provided me a ton of value - way beyond what's in the book, and way more than I expected!  I began using the new tools the very next day with my clients.  They 'got' the simple yet powerful process right away, and within a month we're seeing amazing results!"

Want to Experience
in action and
hear Barbara speak?

Here are some upcoming public opportunities:

August 11, Chicago

September 12-13, 
State College, PA

September 17, 
Norwood, MA

October 6, Des Plaines, IL

October 12, Seattle, WA

October 21,
San Francisco, CA

November 3-4,
Palm Beach, FL

December 14,
Indianapolis, IN

How can I start building my Change Intelligence today?
> Visit ChangeCatalysts.com
and download two free chapters of the book.  Check out our many case studies and client testimonials!

> Read the except of Change Intelligence published in
Training Magazine

What's my CQ?
How can my team /organization develop our collective CQ to lead successful and sustainable change?
Check out the CQ Certification Process, and email me at btrautlein@
changecatalysts.com to start your journey.

Interested in having Barbara speak for your company or organization? Visit ChangeCatalysts.com/
to learn more.  

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*The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Dallas Police Chief David Brown addressing the press and public during the crisis.
Credit Carlo Allegri/Reuters 

“In one of the toughest jobs imaginable – police chief of a major city – during one of that city’s greatest crises ever, David Brown has provided a textbook lesson in leadership.  Calm and cool, resolute and steely-eyed, candid and courageous and humble and compassionate, Dallas’ top cop has been pitch-perfect in handling an outrageously tragic and evil situation,” wrote Glenn Hunter in Frontburner of Dallas Police Chief David Brown’s handling of the recent tragedy that occurred under his command.  As reported by the New York Times, a black man, intent on killing white officers, fatally shot five police officers in downtown Dallas while the nation was reeling from the deaths of two black men at the hands of the police in Louisiana and Minnesota.”

Chief Brown is an amazing example of Change Intelligent leadership in action.  For years, indeed his entire career, he has been working within the system to change the system.  As an avid proponent and role model for the community policing concept, he has gained national recognition for improving relations between police and minorities.  Throughout his career, he has been described as “willing to challenge the status quo in a big way,” according to former chief David Kunkle.  He has vision, and sound strategy to back it up – the CQ approach of “inspiring the head” in action.

When tragedy struck, he was in the trenches, making tough, firm, tactical decisions in conjunction with his officers at the forefront of the crisis, while simultaneously acting as the face of the crisis to the press and the public in conjunction with Dallas Mayor Mike Rawlings.  He is an active, hands-on leader – the CQ approach of “helping the hands” in action.   

Through it all, he’s been a staunch, high-touch advocate for his cops – and for all victims and their families.  In his words, “I’m trying to tell them that I care about them when I see them face to face….It’s a big department.  It’s hard to touch everybody at one time.  So you won’t see me walking past an officer without grabbing him and hugging him, and shaking their hand and telling how grateful I am for their commitment and sacrifice.” 

Not only does he display gratitude for those who serve directly and personally, he is using his leadership position and public spotlight to help us all empathize with the plight of police officers and the daunting and perhaps unfair burden society has placed upon them.  In his words, “Every societal failure, we put it off on the cops to solve.  Not enough mental health funding, let the cop handle it.  Not enough drug addiction funding, let’s give it to the cops.  Here in Dallas we got a loose dog problem.  Let’s have the cops chase loose dogs.  Schools fail, give it to the cops.  Seventy percent of the African-American community is being raised by single women.  Let’s give it to the cops to solve that as well…..Policing was never meant to solve all those problems.”  Demonstrating empathy, and elevating the dialogue – the CQ approach of engaging the heart in action.

And, Brown extends the dialogue to include protestors, those criticizing what they deem as excessive police force, commenting, “we’re sworn to protect you and your right to protest, and we’ll give our lives for it….And it’s sort of like being in a relationship where you love that person, but that person can’t express or show you love back…..that’s a tough relationship to be in, where we show our love – because there’s no greater love than to give your life for someone, and that’s what we’re continuing to be willing to do…..And we just need to hear from the protesters back to us, ‘We appreciate the work you do for us in our right to protest’…..That should be fairly easy.” 

But he doesn’t stop there.  In what to me is the most compelling example of his leadership, he reached out to those who protest against police actions, offering them a vista into how they can each personally channel their frustration to make a positive difference. He offered, “We’re hiring.  Get off that protest line and put an application in.  And we’ll put you in your neighborhood, and we will help you resolve some of the problems you’re protesting about.”  

Moreover, as Michael S. Rosenwald of the Washington Post explains, when commenting on the Twitter campaign to encourage Chief Brown to run for the U.S. presidency, “Brown certainly has a compelling life story to tell from the stump.  His brother, son, and former partner have been killed.  He knows what victims go through.  And he knows how to lead.”  Chief Brown chooses to lead.  In the face of so much personal tragedy, and such daunting societal trauma, he chooses to take personal responsibility and be the change he wishes to see - to work within the system to change the system.  Courage in action. 

And, CQ in action – bringing together the “head” (vision, goals, and strategy), “hands” (tactics, tools, and process), and “heart” (people, collaboration, and empathy), to partner together for positive change.

Clearly, law enforcement leaders today are grappling with significant and persuasive challenges in their efforts to meet their mandate to “protect and serve,” faced by threats ranging from racial strife to terrorism to slashed budgets.  That’s why I’m thrilled and honored to be co-presenting with Dr. Joseph Fitzgerald (a Police Officer for 15 years currently serving as a Patrol Supervisor, I/O Psychologist, and CQ Certified Change Leader) at the Association of Change Management Professionals (ACMP) Midwest Chapter Conference on October 6 in Des Plaines, Illinois.  We’ll describe how he is bringing Change Intelligence to the world of law enforcement, to empower police forces to develop leadership capacity and foster collaborative community relations.  Join us to learn more, and become part of this vital conversation.     

Want to learn more?

Visit www.changecatalysts.com to obtain information and insight into how to build change leadership capacity for individuals, teams, and organizations.

Download two free chapters of the best-selling book Change Intelligence:  Use the Power of CQ to Lead Change that Sticks, watch video and listen to audio about CQ, and read compelling real-life case studies of leaders like yourself putting CQ into action.  Get certified in Change Intelligence via the CQ Certification Program and earn ACMP, HRCI, ICF, and PMI credits!



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