Renew / Upgrade

Return to the My Account Menu

The Renew/Upgrade page allows you to up upgrade the package you are on, increase your contact database limit, or manually renew your account in a few simple steps. This screen is broken up into several sections: 

After the opening text you will find the Select a Service Section:

• Package - You must always choose the package you would like to renew on from this drop-down box. Once you have selected your package, enter the number of payments you would like to make (you can pay several months in advance). The cost of the selected package will appear in the box on the right.  

• Upgrade Database - This field will default to your current database size limit (which will also be displayed to the right). You can upgrade the size of your database by selecting it from the provided drop-down menu. If you are trying to upgrade your database size, but do not need to renew your monthly* package at the same time, you can enter a quantity of 0 in the Package field above, but you still need to choose the correct package from the provided drop-down box.

• User License - Allows you to select the amount of user licenses you wish to purchase. Packages include 3, 6, 9 and site licenses. Site Licenses allow you to create an unlimited amount of users and an unlimited amount of user licenses. The charge for the license packages will be prorated to your base package billing charge on either a monthly or yearly rate depending on your billing cycle.
• Upsell Express - This field allows you to select an upsell package (Multi-Step or Unlimited). Upsell packages allow you to create upsell and downsell offers and can be managed under Products > Upsell Express.
• Support Package - This field allows you to select which type of support package you would like for your account. The options include Monthly* and Annual support which allow for phone, email and technical support.
• Note: * Customers on a monthly billing cycle are billed every 4 weeks.

The next section allows you to activate any Third Party Integration modules by simply placing a checkmark in the Select column for any modules you would like to activate.

Third Party Integrations to choose from include:

• aMember - a flexible user subscription management solution that will allow you to setup paid or password protected areas on your website. This integration will allow you to further automate the process by combining aMember’s services with our comprehensive recurring billing module.

   

• Doba Retailer Account - Doba connects you to 300+ wholesale distributors, manufacturers, and craftsmen in one place. When you sign up, you gain full access to all the drop ship wholesalers and their wholesale product catalogs. Simply list the products you wish to sell, they are shipped for you free of charge and you collect the profits!

Sometimes we will list some Special Offers on this page. If you see any special offers you can order, or apply for them from this page as well. 

The final entry in this section is a display of the final price breakdown (based on the selections above).

Once you have selected the correct options above, you will need to confirm your billing information; this information is pulled from the Your Account >> Billing Profile page. The information you enter in this section must agree with the information that is listed with the credit card you plan on using for this transaction or the payment may be denied. Please note: phone numbers and billing company name are all required fields.   

The next section on the screen is the credit card payment information followed by a section for check information. It is your choice how you pay for your account, but keep in mind these points: 

• If you would like to set your account to re-bill automatically every month*, you will have to pay via credit card; You will see the Auto Billing field at the bottom of the credit card section, select Yes to have your account auto-renew.

  Note: * Customers on a monthly billing cycle are billed every 4 weeks.

• You can only pay by check if the check is drawn from an American bank account.

Once you have filled in all of the required information, click on the Process Order button near the bottom of the page. If you are paying by credit card, our system will attempt to bill your card immediately and you will know the result within seconds. If you are paying by check, it may take a few days to clear.