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The Orders page controls general order taking options. Some of of these options may be over-ridden on a product by product basis from the Product Details page. The options on this page are broken into four sections; Notifications, Recurring, Order Completion, Currency.
Order Notice Email - Primary Destination - Whenever an order is attempted through your shopping cart account, our system will automatically send you a Order Notice email to let you know about the order. This is a required field and you may enter multiple email addresses into this field by separating the emails with a space, comma or semicolon. The Order Notice email contains all of the information that your contacts entered into the shopping cart page; the only exception being credit card information which we do not send via email. The subject line of every order notice you receive will be: New Order Notice. Accepted notification emails to the merchant will also be sent to this email address rather than the contact profile email.
Order Notice Email - Secondary Destination - If you’re using a fulfillment house or similar service, or have more than one person who monitors your orders, you may want to have the Order Notice email sent to more than one email address; that is where this field comes in handy! You can enter several email addresses into this field, separated by commas.
Order Notice Email - From Address - By default, our system will automatically use the name and email address of each customer in the 'From Address' field on the Order Notice email, allowing you to quickly and easily see who placed each new order. This field allows you to control how this field appears. An example of how you may use this field would be if you want to create a rule in your email program to filter all Order Notice email to a specific folder, it is easier to do if they all have a consistent 'From Address'.
Recurring Transactions – Merchant Notifications - This field offers a Yes/No switch. This switch allows you to decide if you want to receive email notifications upon successful recurring transaction.
Recurring Transactions – Customer Notifications - This field offers a Yes/No switch. This switch allows you to decide if you want your customers to receive email notifications upon successful recurring transaction you bill to their card. This option also enables/disables the recurring credit card expiration email from being sent to your customer.
Number of Rebill Attempts - This field will be set to 3 by default. You may change this number to indicate how many times you want the system to try to bill recurring upon declining. A 0 or blank in this field will cause this product to attempt to bill endlessly. The number entered here will be replicated over each of your product pages in the recurring section to remind you of the number you selected.
Checkout Autoresponder- This field allows you to select autoresponder(s) (up to 25) to subscribe your contact to once they have completed the checkout process. Simply check off the autoresponder(s) you wish to subscribe them to. Use the Filter By Type dropdown box to categorize your autoresponders to make it easier to find the autoresponder you wish to apply.
Thank You URL - This field controls the page that your customers are taken to after a successful purchase. By default, our system will populate this field with a simple Thank You page that redirects back to your home page but we recommend creating a custom Thank You page; just enter the Thank You page URL in this field when it is ready.
Catalog URL - This field controls the URL your customers will land on when clicking the Continue Shopping button on your shopping cart page. Your customers will also be redirected to this URL when they clear all selected products from their Shopping Cart or cancel their order. If left blank, our system will default back to your main website URL as entered on the Your Account >> Contact Profile page. If this URL is populated with something different than your contact Profile, This URL will control the 'back to web site' link at the bottom of your order form and cart contents pages.
Allow Offline Resubmit on Declined Transaction - This field lets you decide what happens when your contacts transaction is declined (for any reason). Allowing Offline orders is a way to try and save a sale that you may lose otherwise. Your options are:
No - Your contact is shown a transaction-declined message and given the option to return to the transaction screen to correct any information they may have entered incorrectly.
Yes - Your contact is shown a transaction-declined message and is given two options; they can return to the transaction screen to correct any information they may have entered incorrectly, or they can choose to submit the transaction Offline. When an order has been submitted offline, your contact is given the impression that the order will go through, but it has NOT been processed. It is up to you to attempt to run the transaction manually through your gateway in order to process it. If you receive an offline order, the word Offline will appear in the charge status column on your Regular Orders page (Orders >>Regular Orders).
Track Inventory - If you would like to track your product inventory through our system, you will need to first turn it on from here. Once you turn this field on, a new field will appear on each products details page enabling you to set a specific number of inventory for on a product by product basis. Every time one of these products is purchased, our system will subtract it from your inventory. Once your inventory drops below the specified number, you will receive an email warning you that your stock is running low.
Currency Symbol - Your Shopping Cart Account supports the use of any currency in the world, but you can only accept one currency per account. When you have decided on a currency to use, enter the appropriate symbol here; the symbol you choose will be displayed on the shopping cart and in the email receipt we send to your customers. Any character or combination of characters is valid: $, ¥, £, US$, AU$, etc. Keep in mind that this is for display purposes only, the actual currency your funds are charged in will depend on what you have setup with your online Gateway company.
Currency - This field is important if your Gateway accepts payments in multiple currencies. Selecting the correct currency from this field allows our system to notify your gateway at the time of purchase.
Invoice and Order Receipt Customization
Printable Invoice - Content added here will appear at the bottom of the printable invoice that appears after a successful transaction.
Order Receipt Email - Content added here will appear near the bottom of the Order Receipt email your customers will receive after a purchase. Text Only! The Order Receipt is a text email and any CSS or HTML entered here will show up as text.
Once you have filled out all of the above fields, click one of the two buttons at the bottom of this page. TheCart Customization page.button will save your settings and leave you on the same page, while the button takes you forward, to the